Cancel whenever you like, and if you ask within 14 days of any payment we’ll refund it in full.
Last updated: 17th of August 2026
This policy covers paid promotion on manx.directory, a registered business name (031885B) of OLXR Limited, company number 133388C. Listing your business is free - this only applies if you’ve bought promotion.
Payments are processed by Paddle.com Market Limited, our authorised reseller and merchant of record. Paddle is the seller of record for the transaction, issues your invoice, and handles refunds. Paddle’s buyer terms and refund policy apply alongside this one.
In practice: you ask us or Paddle, and Paddle processes the payment back to your original payment method.
You can cancel your subscription at any time from your dashboard. Cancellation stops future payments. It takes effect at the end of the period you’ve already paid for, and your listing stays live and free afterwards.
If you just want to stop paying, cancel - you don’t need a refund.
If you ask within 14 days of any payment, we’ll refund it in full. Any reason, or none. That applies to your first payment and to every renewal after it.
Refunding a payment ends your subscription. Your listing stays live as a free listing - it doesn’t come down - but the promotion stops and you won’t be charged again. If you want promotion back later, just subscribe again.
Promotion starts as soon as you buy it, so strictly speaking a consumer’s statutory right to withdraw can fall away once the service has been provided. We don’t rely on that. The 14 days above applies to everyone, whether you’re buying as a business or as a consumer, and nothing here affects any statutory rights you do have.
Once 14 days have passed, that payment isn’t normally refundable - you’ve had the promotion for that period. We’ll still refund you:
If something’s gone wrong and it falls outside the above, get in touch anyway. We’d rather sort it out than argue about it.
If promotion isn’t doing what we said it would - your listing isn’t appearing where it should, statistics aren’t working, or the site has been down for an extended period - tell us. We’ll fix it, extend your subscription, or refund you, depending on what’s fair. This is in addition to your legal rights, which this policy doesn’t affect.
Either:
We aim to respond within two working days. Approved refunds are processed by Paddle to your original payment method, normally within 14 days of approval, though your bank may take a little longer to show it.
Questions about any of this? Get in touch and we’ll help.